Development of a dynamic community treatment website

Register for one of two ASL engagement sessions with Deaf, DeafBlind and Hard of Hearing clients and families and staff on the provincial ACT website.

Thank you to everyone who has participated so far; your feedback is greatly appreciated and will directly influence the design of the website. We are currently recruiting for the ASL focus group interviews and will start working on the report shortly.


Navigating Mental Health and Substance Abuse Services (MHSU) information is essential when you or someone you care for is in crisis. Vancouver Coastal Health (VCH) is working to create a website that helps MSHU clients, their families and friends quickly find important information about Assertive Community Treatment (ACT).

We are looking for people who have experience with the MHSU environment, members of the public and healthcare professionals to make essential contributions to building a site that will meet the needs of customers and their carers. .


The website will be part of an overall project to develop a provincial Advanced Practice for Assertive Community Treatment (ACT) – an MHSU service delivery model.

ACT is a community-based, patient-centered service delivery model that includes a team of healthcare professionals from a range of disciplines. ACT facilitates community life, psychosocial rehabilitation, and recovery for people living with severe and persistent UHD, challenges that have not benefited from traditional outpatient programs.

ACT team members work closely with the person, and their family or other supports identified by the person, to create a plan to improve their quality of life and reduce the time spent in hospital and with the emergency services.

This evidence-based model of care is consistent with the BC Ministry of Health’s goal of creating an integrated system of primary and community care to more effectively meet the needs of people with chronic conditions, including the complex challenges of MHSU.


We want to hear from people across the province through a survey, focus group and one-on-one interviews for the development of the ACT website. Ideally, you are:

  • Family/caregivers of people currently receiving ACT services in all health authorities
  • ACT or tertiary staff and leadership in all health authorities
  • Individuals currently receiving services, awaiting services, or who have “graduated” from ACT services across the province
  • Family/Caregivers of clients who have/receive tertiary services
  • Community organizations and partners who have frequent interactions with ACT clients (e.g. housing/shelter providers, justice system, etc.)
  • Other healthcare/medical staff who may have frequent interactions with ACT clients (e.g. emergency department staff, MHSU acute/tertiary staff and mobile crisis/first responder teams)

If you would like to participate in a focus group or individual interview, please complete the survey below and complete the form. Those who express interest (staff included) will be entered into a raffle for an amazon echo, smart speaker, or Kindle.

Honoraria: Participating clients and families will receive an honorarium of $30/hour. Engagement sessions should last approximately 1.5 to two hours and will likely take place over Zoom.


We hope to develop a website that meets the needs of ACT clients, family and staff. Ultimately, our goal is to have an accessible and user-friendly website containing comprehensive and relevant information for our stakeholders.